FAQs
What are your shipping rates?
- Shipping within Canada and the United States is a flat rate of $15 CAD for orders under $125 CAD.
- Orders over $125 CAD ship for free within Canada and the United States.
Do you ship worldwide?
- Unfortunately at the moment, we are only set up to ship within Canada and the United States. However, if you live elsewhere in the world and want to order something, please don't hesitate to reach out, and we'll do what we can to find a solution!
Will you make me a custom leather item?
- The short answer; Maybe!
- Custom jobs are taken on a case-by-case basis, depending on the item, the timeline, etc. If you have something in mind, contact us and we can hash it out together!
Do you offer vegan leather options?
- Nope!
- Now, let me explain... While there may be some vegan leather alternatives being developed that are headed in a sustainable direction, the unfortunate reality is that most "vegan leather" is what used to be known as "pleather". It got rebranded in the fashion industry as vegan, but it's still plastic, it's still awful for the environment, and it still won't last.
- As long as leather is sourced from reputable tanneries, no animals are being raised or killed for their hides. They are a byproduct of the meat industry, and as "vegan leather" sees an increase in popularity, more of these hides are ending up in landfills rather than being turned into leather.
What do I do if there is a problem with one of my items?
- We absolutely stand behind our products. If you have any issues, we want you to get in touch right away, so we can get it sorted out!
- Defects in workmanship or materials that affect the functionality of the item will be either fixed or replaced. Unfortunately we can't cover damage from standard wear and tear, but we're confident that your items will stand up to years of regular use.
- At the end of the day, if you're not sure whether it will be covered, please reach out. We want to make sure that you are completely happy with your purchase!
How do I know what my belt size is?
- If you are ordering a belt, it's important to get this bit right! All of our belts are cut to size based on the measurement you provide, and therefore we can not be liable for mis-measurements.
- Please visit our Belt Sizing page to find out how to get the proper measurement.
- If you have any concerns about sizing, let us know, we're more than happy to walk through it with you.
How do I care for my leather item?
- Check out our Leather Care page!
Didn't find the answer you were looking for?
- Click here and ask us!